Surgery Intelligence Management

Your patient came for treatment.
But did the surgery happen?

A patient comes to your hospital. The doctor examines the patient. Surgery is advised.

The patient says: “Doctor, I'll get back to you.”

What happens next?

See the patient journey Pricing
A doctor explaining the advised treatment to his patientSurgery is advised.“Doctor, I’ll get back to you.”
A father and son at home, going over the surgery estimate togetherCost?What will family say?Second opinion?

Part 1The patient's problem

The surgery was advised. But the patient didn't convert.

This happens every day in specialty hospitals. The patient doesn't always say “No.” Sometimes they simply don't take the next step - and that is where a surgery opportunity disappears.

Don't blame the patient. Maybe they were:

Confused
Worried about the cost
Waiting to speak with family
Looking for another opinion
Not ready yet
Waiting for the right time

The patient may not have rejected the surgery. They may simply have been lost in the journey.

Part 2What most hospitals do

The doctor advises surgery. Then what?

Most hospitals have patient records. But the bigger question is: can you clearly see what happens after surgery is advised?

  • ?Who speaks to the patient?
  • ?Who records the discussion?
  • ?Who follows up?
  • ?When should they follow up?
  • ?What should they say?
  • ?What happened last time?
A busy front-office desk with files piling upWho calls?When?What was said last time?

The hospital blind spot

You know your patients. But do you know your surgery opportunities?

AdvisedPendingFollow-upConvertedLost

If you can't see the journey, you can't manage the opportunity.

Root cause - where the opportunity gets lost

01

Doctor consultation

02

Surgery advice

03

Patient decision

04

Counselling

05

Follow-up

06

Conversion

One missed step can mean one lost opportunity.

Problem #1

No dedicated surgery tracking

You know how many patients visited. But do you know:

  • How many surgeries were advised?
  • How many are pending?
  • How many converted?
  • How many were lost - and why?

Problem #2

No clear follow-up ownership

A patient needs a follow-up. But:

  • Who calls?
  • When - and how many times?
  • What should they discuss?
  • What happened last time?

Without ownership, follow-up becomes inconsistent.

Problem #3

The reason for non-conversion gets lost

The patient didn't proceed. But why?

  • Cost · Fear · Family
  • Second opinion · Timing
  • Confusion · No response

If you don't capture the reason, you can't improve the process.

The big realization

Maybe you don't need more patients. Maybe you need to understand the patients you already have.

You have already invested in

MarketingDoctorsInfrastructureStaffPatient acquisition

And the patient has already walked through your door. The opportunity already exists. The question is: what happens next?

Part 3How our platform brings the patient back

Surgery Intelligence Management

Built into every HealthMaven Retain AI product, designed specifically to help specialty hospitals turn advised surgeries into completed care.

Track

Every surgery opportunity

Understand

Why patients are not converting

Follow up

At the right stage

Recover

Lost or pending opportunities

Convert

More surgery opportunities

The journey

From consultation to conversion

  1. 1Patient
  2. 2Consultation
  3. 3Surgery advised
  4. 4Opportunity created
  5. 5Patient reason
  6. 6Follow-up
  7. 7Conversion
  8. 8Surgery

One connected journey. One clear view.

Example · one patient, tracked

Mr. Ramesh, 58 · Cataract surgery advised

  • Day 0Consultation - cataract surgery advised; “I’ll decide later”
  • Day 2Counsellor call - real concern recorded: cost
  • Day 3WhatsApp - EMI and insurance options shared
  • Day 7Follow-up 2 - wants the family to meet the doctor
  • Day 9Family visit - questions answered
Surgery date fixedDay 12
A patient counsellor calling a patient from the officeFollow-up 2 · Concern: cost → EMI optionsNext: family visit on Saturday

Your counsellor calls at the right stage, records the patient's real concern, and plans the next step - reminders go out on WhatsApp from HealthMaven's number.

The patient back with the doctor for the pre-surgery checkSurgery date fixed ✓

The patient comes back, and the surgery date is fixed.

Every opportunity has a story

What your team captures

  • ✓Surgery advised
  • ✓Patient status
  • ✓Expected surgery date
  • ✓Follow-up status
  • ✓Patient objection / reason
  • ✓Team responsibility
  • ✓Follow-up history
  • ✓Next action
  • ✓Conversion status
  • ✓Lost opportunity

Nothing important disappears between consultation and surgery.

From tracking to intelligence

It doesn't just store information. It helps you understand:

  • Where are we losing opportunities?
  • Why are we losing them?
  • Who needs follow-up?
  • Which cases are pending?
  • What should happen next?
  • Which opportunities can still be recovered?

Data tells you what happened. Intelligence helps you understand what to do next.

The revenue opportunity

Every lost surgery is more than a lost patient

It can mean lost revenue, lost time, lost team effort and a lost opportunity. Try it with your own numbers:

Your hospital, per month

Converted

40

₹14,00,000

Not converted

60

patients

Opportunity still inside your hospital

₹21,00,000

per month, from patients already advised

Not every patient can be recovered - the aim is to understand the gap and systematically work on the opportunities that still can be.

The dashboard

See your surgery pipeline clearly

Surgeries advisedPendingFollow-upConvertedLost

Choose a product to see its dashboard

Tap the tabs to explore - this is a live demo

app.eyeretain.ai/dashboard
Eye Retain AILiveA
Dashboard
26/09/2026SurgeryInvestigationProcedure+ New Appointment

Dynamic clinical AI retention analysis

Ophthalmology Patient Retention & Revenue Leakage Dashboard

Securely audited analytics, tailored to role: Hospital Administrator · Demo Hospital

Follow-up status

0

Today

3

This week

8

This month

38

All

Total Advised

₹47,63,800

133 active patients

Revenue Generated

32.8% realized

₹15,60,400

61 completed

Booked Patients

35.8% booked

₹17,07,500

26 booked

Pipeline Evaluation

25.6% still open

₹12,19,900

38 patients

Revenue Lost

5.8% loss

₹2,76,000

8 not interested

Today's Patients

14

6 counselled

Specialty-Wise Financial Allocation

Captured vs. lost revenue per specialty

Cataract
₹11.64 L
₹0.56 L
Refractive
₹7.83 L
₹1.57 L
Retina
₹8.74 L
₹0.06 L
Glaucoma
₹2.72 L
₹0.02 L
CapturedLeaked

Patient Objections Breakdown

Refused (lost) vs. still thinking, per reason

Need family discussion
1
4
Fear of complications
2
2
Cost concern
1
3
Fear of surgery
3
1
RefusedThinking (still possible)

Lead Source Efficiency Engine

Revenue captured per acquisition channel

₹9.54 L
₹8.24 L
₹4.3 L
₹3.87 L
Old patient referralSocial mediaReferral doctorCamp

More than software

Technology alone doesn't change a process. Learn. Implement. Improve.

Your team also needs knowledge, strategy, consistency and practice - so every subscription is backed by a continuous learning system.

Weekly surgery-conversion sessions

Practical strategies and ideas to improve the surgery conversion process.

Patient communication scripts

What to say, how to say it, and how to handle common patient concerns.

Monthly live Q&A

Bring real situations from your hospital and discuss them.

E-books & playbooks

Practical resources for doctors, counsellors and teams.

Periodic offline programmes

In selected cities and local healthcare communities.

Your 30-day experience

Try it with confidence - 30-day money-back guarantee

Use it for 30 days. Understand the system, work with your team and experience the process. If you're not satisfied within the first 30 days, you can request a refund according to the guarantee terms in your subscription agreement.

Pricing

Plans for every hospital size

Build your plan

Product

Same price for every product

Billing period

Prices before GST

Users

₹999 per user / month

500 patient records / month with each user

5 users × ₹999₹4,995 / month
Annual price (12 months)Was ₹59,940₹50,949
CGST (8%)₹4,075.92
SGST (8%)₹4,075.92
Total (Annual)₹59,100.84

₹4,925.07 a month incl. GST · you save ₹10,429.56

Book a demo first

Full pricing for all six products

Your next surgery opportunity may already be inside your hospital.

You don't always need more patients. You need to understand what happened after the surgery was advised, where the opportunity stopped, why it stopped - and what should happen next.

Track · Understand · Follow up · Recover · Convert

Book a demo